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The Saatva Mattress Reviews


Saatva "Customer" Rusty

OUR COMMITMENT TO YOU

With our Saatva mattress, we love delivering happiness! Why are there so many positive reviews for Saatva unlike every other source in our industry? Positive reviews are our reward for delivering honest value and ultra-luxury quality with our American handcrafted Saatva mattress. We will always act swiftly, courteously and efficiently to correct any human error. We will always treat you as a best friend.

- Ed Brians, EVP

SAATVA IS THE BEST REVIEWED MATTRESS

We are so proud to announce that Saatva was the best reviewed mattress brand with an average rating of 9.7/10 on over 30,000 reviews.

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Saatva Mattress Reviews - Page 8
***** Rating: 4.9/5 - 1490 Reviews

Published Dec 9, 2015 by

*****

197 of 206 people found the following review helpful
Wow!

This is going to be a somewhat odd review, because we ended up not keeping our Saatva mattress even after trying two versions. For us the Luxury Firm was simply too soft, and the Firm was too firm (goldilocks anyone?), but WOW I literally have never seen customer service like this from any company I have EVER dealt with. The responsiveness, the courtesy, the complete willingness to honor every element of their guarantee (remember, we swapped the mattress once, and then returned the second one...not necessarily obvious that their guarantee covered that). This is a memorable company and I only wish that they made a mattress with firmness level in between the Luxury Firm and the Firm....we would be customers for life!


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Published Aug 13, 2016 by

*****

162 of 165 people found the following review helpful
Adult Scoliosis

Took a chance after reading about 700 reviews and ordered the plush soft mattress. I have adult Scoliosis and can't turn over on the Tempur-Pedic mattress we replaced. It took us about 2 weeks to acclimate to our new mattress. It's been about 4 months and we are so very happy we purchased this mattress. Can finally sleep through the night even though my husband has severe arthritis and I have adult Scoliosis. Look forward to going to bed at night and sleeping through til morning. I finally can turn over if I feel the need. Also the soft plush is not as soft as we thought it would be but the pillow top is what makes it work. We also ordered the low frame and with that said, it's still ! to 2 inches taller than our old mattress. We absolutely LOVE this mattress and it also carries a good warranty with no questions asked or restrictions. Delivery and set-up were great. We vacillated for 1 month before We made the decision to buy from SAATVA. So glad we did! Sincerely, The MacGregors


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Published Jun 11, 2013 by

***

406 of 432 people found the following review helpful
Great Mattress, but, return policy not the same as claimed on website

I ordered 4 mattress for our new home. Excellent sales team, excellent delivery experience.

My daughter's bedroom set with storage was delivered the very next day and we found out that it needs 11 1/2" mattress and we had ordered from Saatva 14 1/2" (my fault since I did not know this before). So I call Saatva and see if I can exchange it with 11 1/2" mattress instead. I am perfectly fine with paying for additional delivery. However, I was told there is restocking fee when my wife called over the weekend. Someone from Saatva called on Monday and asked for my credit card to charge $100/- exchange fee! I do see on website claims for hassle free returns within 30 days, no restocking fees etc, but my experience was not the same.

In my case exchange was not very critical since I needed 2 more mattresses which I was going to wait and see how Saatva mattresses were. I ordered from somewhere else and used Saatva mattress with different bed.

I would have been ok if there were no claims on the website - my ratings would have been straight 5 star otherwise. I just hope folks know that there are charges (not just delivery charges) associated when you are in a situation like mine.

Our Response:
Mr. Dalal writes of being told there is a re-stocking fee for his admitted mistake but never is there a restocking fee. We will never re-stock a Saatva mattress in the rare instance one is returned or exchanged . Only brand new factory fresh mattresses are delivered to our customers and the returns/.exchanges are donated to charities or sold as samples to our employees. No exceptions. Mr. Dalal was asked to refer to his receipt which states in large bold print that in the case of an exchange, we ask that customers pay $95 plus delivery to help offset our huge loss when a customer measures incorrectly. Although Mr. Dalal clearly admits to his mistake, he objected to paying the $95 exchange fee.. We are genuinely sorry for Mr. Dalal's disappointment but again thank him for his compliments. We hope that he reconsiders Saatva as his mattress source as he was pleased with the service and product now knowing why we are the best reviewed mattress on Google for 2012/13.


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Published Jun 15, 2016 by

*****

195 of 206 people found the following review helpful
Best Bed EVER!!

First off I have lower back issues and sleep on my back. Second I sleep hot. I was looking for a nice firm mattress with coils. Shopping at Sleep Country Canada and other locations do not allow me to be a smart consumer. With a lot of concern with transparency and without the ability to compare mattresses it was making my decision difficult. The mattresses I enjoyed were out of my price range as well. Upon tons of research I came across Saatva. I am extremely glad I did. With some doubts I decided to take a chance ordering this mattress. As soon as I laid on it I knew I made a smart decision. I can compare this mattress to a firm mattress at Sleep Country for approximately 2500 without the tax. If you are looking for a great mattress take the leap of faith knowing that Saatva makes a good mattress. I urge you. Thank you Saatva!


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Published Feb 28, 2017 by

*****

169 of 175 people found the following review helpful
Worth the internet ordering gamble

I wanted to give myself at least a month before reviewing our mattress to ensure I was being fair. This morning, I feel compelled to write this review because it might help someone, like me, who tirelessly searched the internet for information on mattresses and visited countless local mattress stores.

I can honestly say that clicking that button after putting or credit card information in was daunting, but it was the BEST gamble we have made on something that affects our daily lives!

We ordered the Saatva Plush Soft King slim mattress. We also purchased the split 4.75" foundation to go with it. We really like a soft bed and have been searching for the right one for 2 years. We retired our 12 year old Beautyrest that we melted into and loved because the middle started to sag. Three years ago, we bought a new Beautyrest and went up a level in quality in their line. It was the worst mistake we have ever made. We spent so much money on that mattress and never slept good on it. The quality of their mattresses are not what they were 12 years ago. Their mattress felt lifeless or dead. Our arms fell asleep numerous times each night and our hips and shoulders and back hurt every morning. We thought is this because we are now 40 with 3 kids? NO! It was because we had a poorly constructed mattress.

We started researching mattresses and were starting to believe the hype of the foam mattress world, but could not swallow the prices. We also are 100% not memory foam people. We do not like the feel of the slow moving sink in. So that brought us down to 2 feasible options, a coil mattress like we had or a latex mattress. After months of research and long debates we had our choices narrowed down to 2 mattresses. The Saatva and a 100% latex mattress. Both of these were online ordering gambles.

We were after that soft mattress feel that makes you feel like you are in a fluffy cloud and decided the latex mattress, even the soft ones, could never give us that feel based on the reviews. Our decision was made! Saatva was it!

We have been on our bed now for a month. I have never slept better. My husband says the same! I woke up today feeling refreshed...yes you heard that...REFRESHED at 6:30 am!! We did get the Plush Soft and I wanted to address this to those on the fence like we were between that and the Luxury Firm. The Plush Soft, when we layed down to sleep on it the first night we were nervous we had made a mistake because it did not give us that fluffy pillow feel we had hoped for. However, when we woke up feeling better than we have felt in 3 years, we were sold. The Plush Soft is just soft enough to comfort you and ease the pressure on your hips and shoulder for side sleepers like us. I also sleep on my back a lot and it gives a great deal of support as well. This bed makes you feel like you are weightless or floating on it vs. sinking into a feather bed. It is definitely not too soft in our opinion. We are both under 160 lbs and under 5'9" so that could be a factor in your decision if you are bigger than us. This mattress is like heaven to us now and we feel like we found a mattress that we will love for years to come!

The whole process of ordering and delivery was quick and easy and flawless! I am so happy that we took the gamble because I have caught up on year of lost sleep! Love Saatva!


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Published May 12, 2016 by

*****

165 of 171 people found the following review helpful
If only the rest of the world worked this well!

Wow...What a company and what a product!

I shopped and shopped and shopped for a mattress that would be just right for my wife and I. We actually bought a quality memory foam mattress that we didn't like and which gave us both a backache. I am 6' and 240 lbs. having had two back surgeries and a recently broken back. My wife is average-sized at 5'5' and 230 lbs. So, we have different physiologies for sure!

After shopping around and actually sleeping on good beds in both high-end hotels and friends homes, both of us thought we might want a firm mattress, as we always managed to have less back stress on the firmer ones. I was a little sheepish about buying sight-unseen online, but what the heck, with a 75 day in-home warranty, how could I really lose? We ordered our Saatva firm mattress.

Communications were excellent and immediate after the sale with educated and qualified customer service personnel. My mattress arrived in perfect shape and in good time. The quality was astounding and I was quite proud of my purchase.

Now for the rest of the story! The firm mattress is VERY FIRM! We actually found it uncomfortably firm after about 10 days and I started to doubt my decision. I called Saatva and told them about my disappointment in the nicest way I could. I was actually embarrassed to exercise my guarantee, since I know this costs a company a lot of money. Well Saatva was unbelievable. They told me that they would get back to me with a shipping and pick-date which they did with a smile. My crew arrived, once again, right on schedule and took away our super firm mattress and left us with a shiny new Luxury firm....which is totally awesome.

I cannot say enough for this company. I love them! Maybe other companies should take a page from Saatva's book and adopt their outstanding customer service. Jeez maybe our government could learn a thing or two about taking care of it's people.

Anyway.....Buy this mattress!
Buy from this company!
You won't be sorry!

Vince D


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Published Jun 17, 2017 by

*****

144 of 146 people found the following review helpful
Simply the Best!

I was awakening every morning with back pain. Finally, I ordered. after much research, the SAATVA matress. I first ordered the middle choice, most popular, matress. Although it felt like Heaven. I discovered that my back needed a little more support. I called SAATVA customer service and they quickly changed my mattress to the Firm choice. The Firm choice is not rock hard and has more support. After a week I noticed that my back pain was gone and my mattress feels wonderful. I will never settle for another brand. I am 67 years old, work full time, and need my sleep and SAATVA has given me that gift. Worth every penny. Don't fall for those Sterns and other hyped promises from the higher priced companies. I did that and this mattress is my blessing. Thank you, SAATVA!


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Published Jul 28, 2013 by

**

251 of 263 people found the following review helpful
Twice Disappointed after 6 months

I purchased a Saatva mattress in February after my 8 year old mattress was sagging too much. I really like a firm mattresses and my wife agreed to the extra firm if my complaining would stop. I talked with the associates and they agreed it would be a good fit with my sleeping descriptions. We are in the extended delivery area so our delivery took 10-14 day and extra cost - very acceptable. The mattress was extremely firm out of the box. We had the mattress approximately a week or so and my wife hated it and had to see a chiropractor because her neck hurt so bad - she began sleeping in our guest bed room. I called the Saatva about getting a change. They suggested a topper to put on top. This probably would have been ok, but the mattress is already 14" and 4 more seemed too high and finding sheets would be impossible. We settled on getting a new Luxury Firm. KEY NOTE, I didn't know that I would be charged a new $300 delivery fee. That hurt. The new mattress comes and the wife loves it, all is well. Now it is six months later, we've rotated the bed as suggested, but divets have developed and you have to sleep in one position. When you sleep on your side, your legs are higher and you get a twisting motion. 7 hours is about all we can take before have to get out of bed. I'm about 190 and my wife is 125. We just didn't expect after $1600 we would have this issue. I'm eating alot of crow for trying the online thing and we'll be shopping for a new mattress soon. Again very disappointed.

Our Response:
We tried contacting Kevin C multiple times through phone and email. Whenever a customer is unhappy, we try to make it right. Unfortunately, because we could not reach Kevin C, we could not make this right. If you have any issue, we want to correct it. Simply give us a call at 1.877.672.2882 and ask for Ed Brians, EVP.


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Dear Valued Customer,

Nearly every consumer is happy with the Saatva buying experience. If for any reason you are unsatisfied, please call me directly and allow me the opportunity to take care of you!

Ed Brians, EVP
1-877-672-2882

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