The Saatva Mattress Reviews

Saatva "Customer" Rusty


With our Saatva mattress, we love delivering happiness! Why are there so many positive reviews for Saatva unlike every other source in our industry? Positive reviews are our reward for delivering honest value and ultra-luxury quality with our American handcrafted Saatva mattress. We will always act swiftly, courteously and efficiently to correct any human error. We will always treat you as a best friend.

- Ed Brians, EVP


We are so proud to announce that Saatva was the best reviewed mattress brand with an average rating of 9.7/10 on over 30,000 reviews.

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Saatva Mattress Reviews - Page 6
***** Rating: 4.9/5 - 1490 Reviews

Published Feb 26, 2017 by


241 of 246 people found the following review helpful
Best Decision Ever!

Without a doubt, this has been one of the best decisions I have ever made! After reading 117 pages of reviews on Saatva’s website, I decided to take the chance like so many other reviewers have done, and order a mattress online, sight unseen, and untried. How can you really judge a mattress by lying on it for maybe 5 or 10 minutes while the salesperson is watching you? This is such a major purchase, and one that you spend a third of your life on, so what IS the best course to take? I think that listening (or reading) to what others have to say in their experiences, and what they have done helps immensely! Plus the fact that you are given 120 day free trial period, and can return for a full refund, less $99 delivery charge, makes it less of a risk.
Saatva DOES place the customer first, from ordering clear through delivery and set up. I ordered two queen size mattresses (the 14.5 in. luxury firm) along with the box springs (8 in) on Jan. 11, of this year (2017), received them on Jan. 23 (that’s only 12 days from manufacture to delivery!). Their representative called the next day after ordering to confirm that the order was correct along with the sizes. The delivery went off without a hitch, although I had read some reviewers did have problems with delivery. The three men who brought ours in were very professional and efficient. Set up was over and done, and they were out of here in about 30 minutes taking the old mattresses and springs with them. The delivery company (for us) is out of Orlando, FL, so getting the mattresses here to Melbourne, FL, was not a very long drive.
Sleeping on these has truly been better for our aging backs ( I am 73, my husband is 77). I don’t feel as stiff in the morning as I had while sleeping on my Sleep Number Bed. That bed was 11 years old, bought back in 2005, and I had bought two of them at that time. My husband didn’t like his from day one, and opted to put it in the guest room while he slept on that Simmons Beauty Rest ever since. He didn’t really like it either because it wasn’t firm enough, so he put a sheet of plywood in between the mattress and box springs which helped a little bit. He says with this new Saatva, he is no longer lying in a “hole”, which I guess is a good thing. LOL
A couple of perks that nobody else mentioned in their reviews, but seems like worth mentioning since it’s a help to me are—the height of the mattresses and box springs (31 inches from the floor) makes it easier for me to make the beds in the morning. No bending over low beds with my back groaning the whole time, and also, the high level gives me a great place to fold clean laundry without back pain. The height has never really been a problem since we are both tall (5’8” and 5’9”). For short people, I would suggest ordering the slimmer models, or use a small step stool if you really want to be up that high. LOL
Our daughter and her husband are planning on coming for a visit over Thanksgiving this year, and I fully intend to replace that 11 year old Sleep Number Bed in the guest room before that time with another Saatva queen size luxury firm mattress. Why shouldn’t my guests be as comfortable as I am?
My main hope is that Saatva continues their superb service and commitment to customer satisfaction along with their excellent US made environmentally-friendly product. All companies could take a lesson from them!

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Published Feb 4, 2016 by


243 of 250 people found the following review helpful

Received the Plush Soft mattress a few days ago and it is absolutely amazing. First time in years I have woken up without pain in my lower back. I don't normally write reviews but since I was skeptical about buying a mattress online as well as all the positive reviews, I wanted to write my experience. First, delivery was very well done (I mention this because it seemed to be a common complaint in the reviews). They gave me a 4 hour time window and showed up on time. Very professional, fast and courteous. Second the mattress itself. I got the plush soft, and the best way to descried it is soft, yet very supportive. We were on the fence between the luxury firm and soft, ended up buying the soft because we prefer a little too soft opposed to a little too firm. The best advice I can give is that if you are on the fence, but scared off that it will be too soft, it isn't. The mattress is still extremely supportive while the top is a bit plush. Also, zero off-gassing which shocked me. Lastly, all the reviews are legit. Outside the first e-mail immediately after I placed the order, I have not been asked or contacted once in reference to writing a review. The price, quality of product and overall service throughout the process was so outstanding, I felt the need to comment. Bottom line, if you are debating whether or not to buy mattress online, Saatva definitely worth it!

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Published Mar 6, 2017 by


249 of 259 people found the following review helpful
The Best Sleep in a Long Time

My husband and I have had a number of mattress in our almost 35 years of marriage. We had a pillow top early on and replaced it with a mattress that you could "adjust" with a remote after I had been in a couple of MVA. That mattress did not work for either of us and we suffered with it for a long time. Then we tried the multi-layer foam mattress...you know the "memory foam".... still no relief in my back or hips and now my shoulder and neck, thanks to the memory foam!
So the search continued... one day my amazing husband was searching through google and found Saatva. .... soft, pillowtop, coils, etc. After reading the reviews and completing an on-line test regarding the best mattress for our "issues".... it was recommended we sleep on a pillow top.
So we decided to take the leap with Saatva and are we ever glad we did.
First, I have to say when it arrived there were a couple of cosmetic issues so I called customer service and Bruce said, no problem we'll have another one made for you, just sleep on this one until it arrives. I asked if he wanted pictures and he said no, I trust you. WOW Talk about customer service!
Okay, so now the test.... it arrived on a Friday so we got to sleep in the next day which we haven't been able to do because we could not spend more than 6 hours a night in our "foam" bed (I'll get to that later in the review). We slept close to 10 hours that night and when we woke in the morning we did not have any aches or pains... it was amazing... we didn't want to get out of bed. My husband's first question to me was "did you sleep?" and I said "I don't remember waking up even once last night".
During the next few weeks while we waited for our replacement bed we were apprehensive that the next one might not be as comfortable... however, we are happy to report that it is. We love our bed and look forward to going to bed every evening.
FOR WOMEN ONLY: If you are experiencing the wonderful symptoms of night sweats or hot flashes and have a foam mattress... get the Saatva pillow top mattress! You will not regret it. I was lucky if I could get 3 hours of sleep a night because I kept "overheating" ... well, guess what... it was the mattress I had. With our Saatva pillow top I sleep through the night ... no waking up in the middle of the night feeling like I am in a sauna. As a side note, the coils are a definite plus ;-)
Sincerely, Two very happy Saatva sleepers!

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Published Nov 1, 2014 by


398 of 438 people found the following review helpful
Beyond Awesome Customer Service!!!!!

Been 15 years since we bought a new mattress. I researched for 3 months before selecting Saatva. Had an issue that was resolved immediately (seriously) and more than fairly. Take note all other companies in any industry - this should be your new customer service model. Janet B

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Published May 19, 2013 by


231 of 239 people found the following review helpful
9 months later...

We have had our Saatva for 9 wonderful months. No more pain! We are in our 60's (young 60's, that is) and experienced hip, shoulder and back discomfort on our former sleep set. We ordered the new Luuery firm set after having been discouraged trying to evaluate other brands. With the other firms encountered gimmicky pricing and pushy salespeople, and came away with no clear understanding of what would be best for us. I read everything I could find on Saatva and called their company 3 times - once on speakerphone so my husband could hear. They were polite and informative and never aggressive in their sales tactics. We love our bed - a uber comfortable, restful night's sleep. Thank you for developing such a good product at a great price.

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Published Feb 26, 2014 by


230 of 239 people found the following review helpful
Plush soft was a great choice for us!!

I read all the reviews and tried to find someone that said something bad about Saatva mattresses but just couldn't do it. So, after much research I finally decided to place my order and did it all completely online, which was really difficult not being able to see one or touch it, but I did anyway.

We ordered the King Plush Soft model and waited. We received a thank you call and email soon after. I was notified it would be 10-15 business days and someone would call to setup the delivery. Everything happened just as they said. Delivery called a couple of days ahead and gave me a delivery window. On delivery day they called and gave us a 30 minute arrival time. The mattress and foundation were both in solid boxes and wrapped with heavy plastic. The deliver men got out new rubber gloves when they got ready to bring in the mattress.

The mattress was perfect and beautiful. We love the organic cotton top. The plush soft model is just right for both my wife and I. I'm glad I didn't order the luxury firm. I think it would've been too firm. But the plush soft is a great balanced of a soft top with plenty of firmness. We both slept well from the first night. The next few nights were even better. No more waking up multiple times to turn over because of aching hips or shoulders. It's only been a week or so but we love our new Saatva mattress and would highly recommend both the mattress and the company. And yes, tis the season for mattress sales everywhere, but we are really pleased with our choice, Saatva service, and price for a high quality product.

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Published Aug 12, 2016 by


205 of 210 people found the following review helpful
Thank you

I'd originally given two stars because I was frustrated with the delivery service I received. When customer service found out they immediately contacted me and refunded the delivery charge. In addition, senior representatives from the company contacted me to make sure the issue was adequately resolved. Wow, you don't see service that any longer. Thank you.

And now that I've had a chance to sleep on it, I have to say this is the best mattress I've purchased. I replaced my Temperpedic mattress because it started to develop mold. That's a dirty little secret they won't tell you and it's quite a problem with all the foam mattresses. This mattress is more comfortable and I can't keep the kids and the cat off it. Thank you for the fantastic customer service (I can assure you, you won't find this in any brick and mortar store) and for the incredible bed.

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Published Jun 19, 2016 by


223 of 232 people found the following review helpful
Great mattress!

I had a 13 year old Spring Air pillowtop that had seen its day and was waking up numerous times during the night with knee pain and hip pain. First two nights on the Saatva, I slept without pain and woke up two hours after my normal wake up time. (I am 76 years of age). This was a great purchase and we saved half of the cost of an Airloom mattress which we found to be the only mattress that could compare with the Saatva. BTW, the delivery folks were terrific and handle our mattress with clean hands and were polite and professional.We too were leery about buting without trying but took the plunge and never looked back because of the trial period and money back guarantee.A very high quality product!

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Dear Valued Customer,

Nearly every consumer is happy with the Saatva buying experience. If for any reason you are unsatisfied, please call me directly and allow me the opportunity to take care of you!

Ed Brians, EVP

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