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The Saatva Mattress Reviews


Saatva "Customer" Rusty

OUR COMMITMENT TO YOU

With our Saatva mattress, we love delivering happiness! Why are there so many positive reviews for Saatva unlike every other source in our industry? Positive reviews are our reward for delivering honest value and ultra-luxury quality with our American handcrafted Saatva mattress. We will always act swiftly, courteously and efficiently to correct any human error. We will always treat you as a best friend.

- Ed Brians, EVP

SAATVA IS THE BEST REVIEWED MATTRESS

We are so proud to announce that Saatva was the best reviewed mattress brand with an average rating of 9.7/10 on over 30,000 reviews.

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Saatva Mattress Reviews - Page 5
***** Rating: 4.9/5 - 1490 Reviews

Published Aug 21, 2013 by

*****

362 of 386 people found the following review helpful
Finally a good nights sleep

We went through 5 different mattresses all a different brand from a well know supplier of mattresses but always ended up with the same sinking bed and tossing and turning problem. Finally through some online googling we discovered Saaavta. We were a little hesitant not being able to actually lay on the beds before purchasing but the online reviews actually sold us. Everyone seems to say the same thing. They tried many mattresses without satisfaction until saavta and we agree. The bed is amazing. We dont move all night long. Wake up feeling rested. Thanks Saavta


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Published Aug 28, 2014 by

*****

280 of 288 people found the following review helpful
WOW!

What an incredible mattress!

My husband and I went from sleeping on a queen-sized Beauty Rest that caused him to snore and my to have this weird, tingly kidney/lower back pain upon waking.

We then got a hand-me-down Stearns and Foster pillow-top, king-sized bed. My back pain increased and his snoring got worse.

We thought that was just how people were supposed to sleep. But at 28 and 31, we always felt like we were "too young" to experience the aches and pains of just lying still and sleeping!

Our search started for an economic and environmentally friendly mattress. If you've ever looked for an economic, organic mattress, you will know those two things don't go together.

Our 'Eureka!' moment came when my husband stumbled upon Saatva. Organic AND economic? It fit the criteria... and after reading the reviews, we decided to give it a shot (there's a 45-day return policy, so what the heck)!

I can honestly say the last two nights have been the best sleeps I have gotten in YEARS. My husband and I both sleep straight through the night - no tossing and turning! He doesn't snore anymore, and I wake up with ZERO pain.

We got the 11.5" Soft Push Luxury king-size with the 4" foundation... BEST. PURCHASE. EVER.

Saatva is, hands down, the BEST mattress there is. Forget Stearns and Foster, forget Tempurpedic, forget Beauty Rest... Saatva is the way to go!


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Published Dec 28, 2014 by

*****

293 of 304 people found the following review helpful
Saatva's Exchange program works as advertised

After trying two other expensive mattresses that contained memory foam and finding out that I sleep too hot for ANY memory foam in a mattress because they ALL retain too much heat, we were having a hard time finding a "regular" mattress that was supportive, comfortable, reasonably-priced and didn't have memory foam. After lots of research, we ended up at Saatva. The no-hassle guarantee was reassuring, but we wanted to get the right mattress the first time. We decided the 14.5" Luxury Firm was probably the best fit for us. The first night on it, we knew we chose wrong. It was too firm for us. We gave it a couple weeks to see if it "broke in" but it didn't. So we called to get an exchange on it for the 14.5" Plush Soft. We paid the $100 exchange fee and waited.

When the new one arrived (faster than the initial one), we were thrilled that we had found a "just right" mattress. When making our initial decision the "soft" designation scared us off it, but in reality, it's a plush mattress, but I wouldn't call it soft, since it's still very supportive. The Luxury Firm is a bit too firm, while the Plush Soft is the perfect balance of firmness and plushy topper. If you're not sure, DON'T BE AFRAID of the "Soft" designation. It's still very supportive. It may save you a $100 exchange.

So, long story short, we love the Saatva Plush Soft mattress, it sleeps at a perfect temperature (unlike memory foam mattresses), and the exchange program works as advertised. I'd recommend the company to any friend looking for a great mattress. Made in the USA is a bonus, too!


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Published May 20, 2015 by

*****

268 of 275 people found the following review helpful
Couldn't be more happy!!!

I’ve waited a year and a half to write a review of our mattress because I really, really wanted to be sure we were happy with our purchase, and there’s no doubt in our minds, we definitely made the right decision by purchasing a Saatva mattress.

Previously, we slept on the same mattress for over 15 years! It certainly held up but we were way overdue for a new one. We went to the department store and looked at mattresses and talked to the sales people on several different occasions. We were strongly considering the Simmons Beauty Rest Black mattress. My husband really wanted a firm mattress, and I wanted a softer mattress for comfort. We both liked the comfort of the Beauty Rest Black but I didn’t like the idea of the chemicals we’d be exposed to and neither of us were happy with department store prices. However, my husband was still ready to buy. My gut was telling me no and I kept telling my husband about my concerns about the off gassing the commercial mattresses produce but he wasn’t convinced. So, I called Simmons mattress company and talked to one of their mattress experts who told me she couldn’t disclose the toxins released by their mattresses but if I had a sensitivity to a specific chemical, I could ask if it was in the mattress and they would confirm or deny its presence. After this phone call, my husband finally understood my concerns, but now what? We needed a new mattress, bad!

I started looking online. Most organic mattresses were even more expensive than the department store mattresses. We had even seen some natural mattresses at an earth friendly expo but the mattresses were lumpy, hard and uncomfortable. Thank goodness I saw an ad online for Saatva while reading articles on organic mattresses!

We were very, very skeptical of buying a mattress online, sight unseen. So much so, I called Saatva on three different occasions with a list full of questions and concerns each time. Their customer service reps always answered my questions and made me feel confident each time I called. After hemming and hawing over which mattress to select, Luxury Firm or Firm, with our fingers crossed, we finally made the purchase.

The truck arrived when scheduled. They brought the mattress in the house and placed it against the wall where my husband requested it be placed. We both looked at it with concern, still so unsure.

This was our first king sized mattress, upgraded from a queen. We bought a whole new bed frame and after putting it together we put the mattress down on the bed. We sat on it, then lied down on it, still wondering.

Well, it’s been over a year and a half and we still comment how much we love going to sleep on our Luxury Firm Saatva mattress. It’s perfect for my husband who wanted a firm mattress and it is perfect for me wanting one that wasn’t all that firm for more comfort. After that first night of better sleep than we’d had in a long time, in luxury comfort, we were convinced we’d made the right decision. We even did a little dance about how much money we saved buying from Saatva! You can’t beat the quality and the price. We’ve been completely satisfied ever since.

There was never any smell or odor from the mattress. It is incredibly well made and holding up beautifully. We decided to buy a waterproof, dust mite proof encasement to protect our investment. I have recommended this company to family and friends and would definitely buy from them again in the future.

The positive reviews are no joke. This mattress company is legit!


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Published Aug 11, 2014 by

*****

271 of 279 people found the following review helpful
Amazing !!!

I researched mattresses in the stores for a year. It was the most awful experience I ever encountered. Once I felt like I had make a good choice I would go online and goggle the reviews on the mattress and they were always bad. No matter which brand the persons who purchased the mattress were disappointed. I had given up and was sleeping on my couch because my Sealy was so terrible I felt like I was sleeping in a pothole. I finally started researching online and came upon the Saatva website. I reviewed the site and read the reviews. I thought the reviews were to good and felt they were fake but I figured what the heck. The return policy was good. I ordered the queen Luxury firm 11.5 inch, 4 inch foundation and the frame which is about 7 inches. My bed measures 22" in height. I was going for the more low profile modern look. I was very afraid this bed would be to low but it is not and especially for the style I was looking for. I did not want a thick heavy mattress.

It took all 18 days for the delivery. The company that Saatva used to deliver never made contact with me and I think they had my mattress well over a week. When they finally delivered, they forgot my frame but delivered it the next day. This is not Saatva's fault but the delivery companies fault as Saavta has to rely on various delivery companies since they do not have their own store in Texas.

I suffer terrible back pain and because it had been a year since I had a good nights sleep I was only logging 4 hours of sleep each night. The first night I slept on my Saatva bed my back pain was reduced dramatically. Before I would wake up feeling as if my back was broke. Now I wake up with little to no back pain. I also sleep like a log. I have trouble getting up because I do not want to leave my mattress. If you are checking out this site, trust the reviews. I didn't and just bought the mattress with nothing to lose. My gamble paid off. I will only buy Saatva as my mattress.

I wanted to wait the full 45 days before logging a review but I have only been sleeping on this bed for a week and it is awesome.

The luxury firm is not to soft and not hard like a rock. It is just right. LOVE THIS BED !!


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Published Apr 10, 2013 by

*****

271 of 279 people found the following review helpful
Best Mattress Company PERIOD

I purchased a Saatva mattress recently and received my bed. Unfortunately I had to return it because one of the coils broke loose. I don't know how this happened but it did. I had the bed for about 5 months. I purchased the super firm mattress. I really was worried about what was going to happen next. I just wanted my bed I didn't want to have to haggle with the company. I could not have been more pleased. I contacted the company and they asked no questions, they immediately sent me another mattress and picked up the old one. This mattress is WONDERFUL. It's firm but plush and oh so comfortable. But was more impressive to me was the wonderful customer service I received from everyone who worked there from the person answering the phone to the VP. This company is the GOLD STANDARD when it comes to customer service. They stand by their product and will make you happy. Do not buy from anyone else. This company is second to NONE!


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Published Aug 9, 2016 by

*****

262 of 269 people found the following review helpful
doing customer service right

We ordered our Saatva mattress on the strength of the reviews online, which we found impressive, even though it feels a bit like jumping off a cliff into water of an unknown depth when you purchase a mattress you cannot actually try out. However, the last mattress we purchased from a large national chain store we WERE able to try out and it wound up making my back problems even worse. Everything about the online purchase from Saatva went smoothly with one "hiccup," which involved the delivery. (The company was not directly affiliated with Saatva, who contracted with them for the delivery.) We loved the mattress; it was beautifully made and the quality was just first rate. After the first night, I woke up with no back pain for the first time in years. But the problem with the delivery did strike a sour note when the company was a bit aggressive in asking for a tip upfront, in a phone call, before the delivery was even made. (And they were late, too.) We thought Saatva, who we understood were actually blameless in the matter, should know about that and so sent them an email to inform them. Reuben, from Saatva, one of the general managers, responded to my email with a phone call WITHIN MINUTES (seriously, less than 5 minutes after I sent the email), and even though it wasn't Saatva's fault, said that sort of thing was not what his company aimed for in customer service, that they wanted a "seamless experience" for the customer, and as a result, they would credit us back for the delivery and reprimand the delivery company, which was not what we expected at all, and that if we had any concerns at all at any point, to please give him a call on his direct line. Bottom line: they make a hell of a fine mattress, AND they REALLY care about customer service, something you don't find often these days. This goes a long way towards explaining why there are so many positive reviews about this company. Add ours to the list.


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Published Mar 9, 2016 by

*****

254 of 261 people found the following review helpful
I did my homework-Saatva gets an A+

My husband and I intensively research every major family purchase. Cars, insurance, appliances etc. We create spreadsheets with key attributes. We are willing to pay more if the quality justifies the spend. Imagine our consternation when we decided it was time to replace our 16 year old coil spring mattress. Nowadays there is memory foam, latex and a host of confusing options. In addition, the mainstream mattress industry makes the process of comparing mattresses nearly impossible with obscure naming conventions and deliberately confusing spec sheets. I spent hours searching the internet, visited three major retailers and read countless reviews. Below I will share the results of our research and I hope it benefits others that are in the same position we were last year. Firstly, our old mattress was a pain. Literally. We were waking up multiple times nightly-tossing and turning due to pressure pain in hips,shoulders etc. I am 5'6" 145lbs and my husband is 6'3 an d 250lbs. Our 16 year old mattress was way too firm for me from the start so I tried to compensate with a featherbed, foam topper and any other gimmick that I thought would help. Needless to say, I vowed that the next mattress would be perfect-I was not spending another 16 years with a less than satisfactory mattress. We decided we would go first class-a top of the line mattress like the ones we so enjoyed in luxury hotels. We opted to visit three well known national retailers with good return policies to lie on their best "hotel-style" luxury mattresses. We visited three well known national brick and mortar stores. We selected a hybrid mattress because my husband disliked the pure memory foam mattresses as he "sank" into them and felt they lacked support. In addition, all of the national "hotel" mattresses (yes I researched what all the major luxury hotels used) were hybrid. I spent hours translating each of the spec sheets into a somewhat comparable spreadsheet ( I counted every coil and every inch of foam/gel material to create the comparisons) and included delivery fees as well as return policies and BBB ratings into my pricing and company overview. (You'd be surprised at the differences in delivery fees-seems like a bit of a shell game). I ruled out one mattress firm because the mattresses were made in China. Not only was I worried about the quality of the memory foam but my husband is a former Marine and we prefer buying USA made products. Concerning online reviews, higher price and lack of a true "luxury" hybrid model ruled out another large chain store. It appeared that we were going to purchase the BeautyRest Black (Evie-luxury firm) from company #3 as our dream mattress and spend nearly $3,200 total including tax. But wait...my online research had turned up a company called Saatva. All of the specs of the Saatva luxury firm mattress were right in line with our "final" choice. Saatva had amazing online reviews-both on and off their website. And the best part...the total Saatva price was 56% cheaper than the competition. My husband and I were hesitant to buy a mattress on the internet. Buying a mattress online went against all of our best practices of making major purchases from a brick and mortar store... where you could march over and speak to a human if you were unhappy. I must have called and web chatted and emailed Saatva 10 times with questions and concerns. Each time a Saatva rep responded politely and promptly. I was so worried about making another mattress mistake that I admit I became somewhat obsessive- but, hey, it is a third of your life! Had the savings been minimal, I might not have gone with Saatva but a 56% savings over a brick and mortar store and the amazing return policy made it easy to take the "risk". One of the Saatva reps even said that if the king-sized luxury firm model was perfect for my husband but I wanted something more plush that I could use the return policy guidelines to exchange the king for two twin extra longs (one plush, one luxury firm) to place on the king foundation-a suggestion none of the other companies had even offered. Ultimately, we purchased the king, luxury firm but kept his suggestion in mind just in case. I have had my king luxury firm mattress for one month now-I opted to wait to provide my review so I was sure to provide an informed opinion. We both LOVE this mattress. My husband used to wake 3-5 times per night. Now he sleeps straight through. My hip, shoulder and arm pain is gone. No tossing and turning. With the large discrepancy in our sizes you would think that one of us would be less than happy-not the case. This really is the Goldilocks bed. I hope that this review helps others as they research this important purchase. We could not have been happier with the service, delivery, quality,value and comfort of our Saatva mattress. I am a customer for life now .


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Dear Valued Customer,

Nearly every consumer is happy with the Saatva buying experience. If for any reason you are unsatisfied, please call me directly and allow me the opportunity to take care of you!

Ed Brians, EVP
1-877-672-2882

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