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The Saatva Mattress Reviews


Saatva "Customer" Rusty

OUR COMMITMENT TO YOU

With our Saatva mattress, we love delivering happiness! Why are there so many positive reviews for Saatva unlike every other source in our industry? Positive reviews are our reward for delivering honest value and ultra-luxury quality with our American handcrafted Saatva mattress. We will always act swiftly, courteously and efficiently to correct any human error. We will always treat you as a best friend.

- Ed Brians, EVP

SAATVA IS THE BEST REVIEWED MATTRESS

We are so proud to announce that Saatva was the best reviewed mattress brand with an average rating of 9.7/10 on over 30,000 reviews.

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Saatva Mattress Reviews - Page 4
***** Rating: 4.9/5 - 1490 Reviews

Published Jun 28, 2013 by

*****

512 of 543 people found the following review helpful
My 8 month review!

I think it was back in October 2012 when I bought two twins to put together and make a king- because a king wouldn't fit through my weird stairwell. At the time I was having terrible sleep...Two people on a tiny full size is awful, especially when one has a back injury! So, I can tell you that I was very excited about getting a new bed.

I put my order in and delivery day came around, and it turned out only one of the twins was sent. I wasn't horribly upset because I realize accidents happen, but I was definitely concerned about how Saatva was going to handle fixing the issue. I spoke with a super nice guy at Saatva (I think his name was Alex) who apologized profusely, refunded my delivery fee, and sent me the other half of the bed not soon after. I was relieved at how awesome the customer service was, and how quickly Saatva fixed the problem. When I think about how much I love my Saatva, I honestly don't remember the delivery mishap- the problem was handled so well that it's like it never even happened.

Anyway, it's been some time since I bought the bed(s) and I have been incredibly happy with how things have turned out. As mentioned, I have a back injury (nerve damage and some other stuff) and the Saatva has been incredibly good at putting me to sleep at night. Every time I lay down in the bed I sigh SO loud because I am SO comfortable! I think that with my injury I am getting the best sleep I could possibly be getting, and I am so glad I went with Saatva as my choice.

I tell everyone about Saatva...even when they aren't mattress shopping. If I won the lottery and I could afford ANY mattress in the entire world, I would still go with Saatva, and I would put one in each of the twenty bedrooms in my mansion. :)


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Published Apr 26, 2014 by

**

583 of 609 people found the following review helpful
Sleepless Nights

My partner and I purchased a luxury firm Saatva mattress in August of 2013 after reading only great reviews about it. It seemed like a well-made mattress until we slept on it. It has been 8 months and every single day we wake up with bad back pain. Neither of us sleep through the night without waking up every hour to change positions. We only started experiencing these problems after we started sleeping on the mattress. We've slept on memory foam, spring, and even air mattresses for extended periods without these problems. I'm concerned that bad reviews are being stripped from the Internet because we cannot be the only ones experiencing these issues. I am going to buy a new mattress now, which is a shame because the Saatva mattress did not come at a throwaway price.

Our Response:
We are sorry about Christopher's and his partner's experience with the Saatva mattress. He writes ..." every single day we wake up with bad back pain." We wish he had notified us immediately as we have the friendliest return policy within the first 30 days. Instead, he never contacted us in their 8 months of daily pain and we are happy to have now resolved their issue to their satisfaction. Our success rate is approx. 95% with our sleep system and almost 100% with service! Just click or call and we will do everything we can to make a customer happy.


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Published Aug 24, 2014 by

*****

356 of 364 people found the following review helpful
The SAATVA Plush Mattress is perfect

We ordered the SAATVA luxury firm based on all the reviews we read online. There was very little to be found concerning the plush. Given the excellent customer service that SAATVA provides we should have consulted them before ordering but we did not. We received the luxury firm and my husband loved it but it was much too firm for me. We waited a week and still I was not happy. I got back in touch with customer service and we swapped the luxury firm for the luxury plush. The transaction was effortless, customer service was helpful, supportive and always polite and respectful of our needs. I would say to any future SAATVA customers ,in my opinion, the SAATVA mattress runs firm in general. The plush still has amazing support with just another layer of foam between you and that firmness. This is a great and clearly an extremely well made mattress. Thank you SAATVA and special thanks to Chris - our customer service rep.


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Published Jun 20, 2016 by

*****

375 of 387 people found the following review helpful
Don't Hestitate

My wife and I are married 40 years and were hesitant to purchase a mattress on-line. After reading the Saatva website and the reviews; and being unimpressed with local 'sameol'sameol' we decided it was worth the $99 in shipping we'd lose if we didn't like the mattress. We've slept on it for a week and both of us like it very much. We purchased a Luxury Firm and it really is right in the middle; firm but not too firm and soft but not too soft.
We'd buy another and are comfortable recommending it to others.+ it's Made in the USA!


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Published Jun 15, 2016 by

*****

373 of 387 people found the following review helpful
Excellent service and mattress

I can NOT say enough about Saatva Mattress!! We were skeptical at first, to actually order a mattress "online", sight unseen, never getting to lay on it first... Etc!! However, we spent days reading mattress reviews on line before going out to do the DREADED task of dealing with mattress sales personnel (although there ARE good ones out there !) and probably going to several stores, trying to compare "apples to oranges", as each company has there own @series & names" for mattresses by the same brand names!
This was so much dreaded, and the online reviews were so highly recommending Saatva, that we decided to just go for it! What did we have to lose with a company that offered 100% satisfaction or you money back?!?!? Find a mattres company that does that!!!
Well. We did it! It is now 3 months later, and I have been remiss in writing this review. Not much in computers, so only go "online" when necessary. I have NEVER done a review online after a purchase . I automatically just delete Emails requesting that.
But I finally thought if all the people out there who may be facing a "mattress purchase dilemma" and decided to write this to encourage those folks to take the leap and just buy a SAATVA online!! You will NOT BE SORRY!!! Here's hoping this review saves other as it did us!!!


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Published Sep 26, 2012 by

*****

396 of 415 people found the following review helpful
True American Quality

Let me just start by saying that I am greatful there are still amazing products such as Saatva being produced right here in our great country. Secondly My wife and I just received our Saatva bed yesterday and I must say the first night sleep was probably the best sleep I've ever had. Being a part of the US Military Special Operations community is probably one of the most rigorous and physically demanding careers out there and to come home after a long and grueling night and sleep on this system has me completely refreshed and recharged to do it all over again the next day. So my hat is off to you Saatva, thanks for producing such a great sleep system.


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Published Mar 6, 2016 by

*****

284 of 287 people found the following review helpful
skeptic

I don't believe everything I read or hear. I am not very trusting of people I guess. Especially if I feel like they are trying to sell me something.

My husband and I needed to buy a new mattress and so I started the search. We originally thought we would go with a sleep number bed. But the more I studied and read reviews, the more we decided against it. As we started to really talk about the Sleep Number bed, we got to thinking that if if there was an electrical problem with it, it would mean very expensive repairs.

So I went back to searching for more mattresses and their recommendations. I ran across the Saatva mattress purely by accident. It was not "OUT THERE" where you could really see it so I was very skeptical about it. After reading all the reviews, I was even more skeptical. I didn't think anything could have that many "GOOD REVIEWS". I read nearly every review and felt very overwhelmed.

My husband and I talked it over and continued to just look up whatever info we could on this mattress and then we spoke with several different sales persons. They were NEVER pushy, but were very helpful. To me that said a lot right there. I hate pushy sales people.

We took our time to decide and I even spoke with an actual customer that told me that they really liked it. So we took the plunge. Our mattress arrived on Feb. 5 ( our 22nd. Anniversary in fact) We bought the luxury firm and neither one of us has regretted it. It's only been a month, but we are enjoying a great deal. It is truly a comfortably firm, but soft mattress.

I have trouble with Fibromyalgia as well as bad arthritis. I have struggled to get out of bed for years. This mattress has relieved a lot of the pain I have in my hips in the morning. I am very pleased with this mattress.

I would say at this point that it's probably the nicest mattress I have ever slept on. But the skeptic in me will also say....I hope it continues to feel so good to me years from now. I hope it will last longer than the ten years that our last mattress lasted.

The delivery men were very kind and clean and efficient. So far the Saatva people and mattress is all that it is said to be.

And for those who are skepitcs like myself, if you get this far and read my review...I am on the up and up. I am for real. I do like this mattress and so far I would definitely recommend it to anyone.


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Published Mar 20, 2013 by

*****

317 of 329 people found the following review helpful
Saatvamania!!!

My husband and I were in competition as to which was more tired. Was it us or our 20 year old mattress??!! We went shopping at the biggest mattress specialty chain in our area of the country knowing we would be buying from them. Over 700 stores!! The Mattress Professionals! We went to two of their branches and got 2 dozen different stories combined! We are just too busy to go to anymore stores for anymore stories.

We found Saatva on the internet. We found a dream of a company that allows us to sleep and dream and wake up happy. Happy! It is so easy to see why they are the best reviewed mattress company on Google for 2012. Their website is perfect. Jayson and Eric in one of their offices are perfect with knowledge, courtesy, follow-up and truth. Truth!! Oxymoron word if associated with mattress stores. In an honest review, they delivered twenty minutes passed the time window promised. (Yes , they called to say they would be late yet nobody will accuse me of not giving a completely honest review.) We experience perfection of a mattress every single night. Loose threads had to be cut off, no big deal...I still say perfect. Body indentations in the mattress more-so on my husband's side but that's the euro top doing its work correctly . I say perfect and my husband says perfect and our cat is speechless.

We chose the King Firm model as my husband is a big guy and we both felt we needed the added edge for support. We happen to like firm mattresses and true to their site and words from Jayson and Eric, it would be firm but not a rock. Perfect. Just perfect.

We paid way less than 1/2 the price of the mattress chain we shopped. My CPA husband can't be more analytical as he printed a copy of Saatva's specifications, took copious notes and asked to lie down on comparable product. It feels as luxurious as the mattress chain's $5000 set! I assume Stearns and Foster is a great name but Saatva is even better saving us thousands AND our money stays here in America with a company that fights for our economy. We own a Saatva!


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Dear Valued Customer,

Nearly every consumer is happy with the Saatva buying experience. If for any reason you are unsatisfied, please call me directly and allow me the opportunity to take care of you!

Ed Brians, EVP
1-877-672-2882

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