The Saatva Mattress Reviews

Saatva "Customer" Rusty


With our Saatva mattress, we love delivering happiness! Why are there so many positive reviews for Saatva unlike every other source in our industry? Positive reviews are our reward for delivering honest value and ultra-luxury quality with our American handcrafted Saatva mattress. We will always act swiftly, courteously and efficiently to correct any human error. We will always treat you as a best friend.

- Ed Brians, EVP


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Saatva Mattress Reviews - Page 11
***** Rating: 4.9/5 - 1490 Reviews

Published Aug 11, 2016 by


111 of 113 people found the following review helpful
Love my Saatva

I've been sleeping on my Luxury Firm for 2 months now and couldn't be happier. I sleep cooler, longer, fall asleep faster, wake less often and feel more refreshed. At first, I thought it was a bit too firm for me but within a few days, I was used to it. I feel like I sleep on top of it instead of in it like my old mattress. Buying it was simple, and it was delivered 2 weeks after I ordered it. I have the 11.5" with no foundation because I have a platform bed. My only complaint was that during the chat process, I was left not really knowing whether I needed a foundation. That could be clearer. I'm telling all my friends about Saatva.

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Published Aug 15, 2014 by


115 of 118 people found the following review helpful
1 month review

My wife and I finally replaced our California King mattress. It was comfortable, but after less than 4 years, we already noticed significant sagging. We have purchased highend mattresses in the past; the last being a Sterns & Foster over $2k. We were contemplating an all organic mattress, which is double to quadruple the Saatva cost. After further discuss, we decided to give Saatva a try. We are already recommeding it to friends and family. Incredible quality for the price. We went with the "Firm" option and have zero regrets. For people who need the back support, it is a great way to go and is not even close to sleeping on a board or floor. This mattress is worth taking a slight risk of not being able to try it out first. Thank you Saatva!!!

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Published Oct 7, 2017 by


98 of 98 people found the following review helpful
Wow!!!!!!! Soft plush is awesome and not too soft!!!

I've been through 12 mattresses in about 16 years. I had a soft pillowtop king coil that was good for 8 years then died. After that, it was a long procession through remote control air mattresses, expensive memory foam, "soft" pillow tops, medium hotel type mattresses, spare no expense medium firm to whatever is cheapest soft, medium, firm. Last 6 years had expensive 18" soft pillowtop luxury plush which I could sleep on if I took a sleeping pill, but which eventually became a sagging painful hole flipping and flopping all night long.

Decided to try one of the new online foam bed in a box mattresses. It was ok for me in that I could lay in one spot and fall asleep and it felt cradling, but after a week my low back was hurting which normally never does, and my wife who is a side sleeper with curves refused to sleep in it. I decided it wasn't working, even though after 3 weeks my body seemed to be "trying to adapt."

I decided that of all our experiences, the one I was trying to find was a neutral feeling, flat feeling surface which follows the curves of the body while helping the body feel neutral and boyant, and the closest thing we have found is individual spring coils, but all the ones we have had before from the store always end up feeling too hard with pressure points.

I realized what I was looking for is really what the Saatva advertises, so we ordered the SOFT PLUSH even before sending the foam bed back. I like sleeping on my back, so I was worried it would be too soft, but my wife will only sleep on something that has some "give" to it.

Our mattress arrived in a mere 8 days which was quicker than I was expecting. Immediately on lying on it I felt my muscles be able to relax. I slept fine on the first night and even better on the second night.... no taking a month to "adapt" to it.


The soft plush is definitely not "too" soft, you definitely can feel the mattress following your body, but very supported and "flat" while feeling very little to any pressure spots.

After being so dissappointed in so many mattresses for so many years, I am hesitant to rave about any mattress, but so far, from what I can tell, this is definitely the best mattress I have ever owned and it has been a huge answer for prayers for a good night sleep. My goal now is to be able to fall asleep without sleeping pills and for the first time in 4-5 years I think it is possible.

Wow!!! The best mattress ever!!! And if you like a soft feel at all, don't be afraid to try the soft plush... it's awesome!!! Very supportive yet gives where it needs to!!!!


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Published Aug 7, 2014 by


143 of 152 people found the following review helpful
Blessed Relief !

Prior to purchasing a king size Luxury Firm Saatva mattress and foundation we owned a year old top-of-the-line (and costly) memory foam system. I have severe spinal stenosis in the lumbar and sacral regions of my back, to the point that I could only walk with a walker. My pain level was increasing dramatically the longer I slept on the memory foam bed. We received our Saatva bed earlier this week, and after only two nights sleeping on the Saatva bed my pain level has been reduced by at least 90%. After the second night I was able to retire my walker to a closet, and walk normally for the first time in several years. I would recommend Saatva to anyone who has a back problem, and if I could rate the Saatva 10 stars out of 10, I would! Thank you for producing such a high quality product and at a surprisingly reasonable price!!!

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Published Jun 7, 2017 by


105 of 107 people found the following review helpful
OUTSTANDING Customer Service

While the mattress ended up not working for us, the order process and delivery were about as easy and pleasant as it could be. As I mentioned, the mattress ended up not being something that we were able to keep, but this is where the company (in my opinion) really shines. I sent an email requesting to start the return process and within 30 minutes got a call from customer service apologizing for the mattress not working out. Now there isn't anything to apologize for since everyone is different, but there was never any doubt that the customer service rep (Ste****e) had anything but our best interest in mind. She gave me a timeline for someone to come get the mattress and when we could expect a refund. I then got an email confirming what we discussed and the notice of the refund.
With that kind of customer service, I really wish the mattress could have worked out for us.
If anyone reading this has ANY hesitation about ordering something like this online - don't worry. Give Saatva a try - They stand behind their product.

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Published Jun 12, 2015 by


110 of 113 people found the following review helpful
Only 1 small thing I would change

I have had my Saatva luxury firm over 6 months now. When I happened on to this brand by chance I really liked the idea of buying online and had been putting off going to a mattress store because I don't trust furniture salespeople. When the Saatva first came I had a really difficult and miserable time sleeping on it and was not happy at all - this turned out to be because the Plush Soft had been delivered by mistake. Saatva made this right with no problem. Also correcting the center support of our bed made a world of difference. Since the arrival of the Luxury Firm I think I actually fall asleep almost immediately and rest very well. Getting quality sleep is now trouble free. The only thing I would do differently next time is I would choose the 11-inch depth mattress with the higher box spring versus getting the 14-inch mattress with the shallow box spring. I am not sure why I did it the way I did. It is very difficult to put sheets on the deep mattress because it is very difficult to lift up the corners to put the fitted sheet on; it is very heavy and not very flexible in this regard. Also, you will need the extra deep pocket sheets for this. I also recommend checking the tag on your mattress upon delivery to ensure accurate delivery. I definitely could have saved myself some inconvenience and aggravation if I had looked at the tag vs assuming the delivery people brought in the correct item. But I would definitely recommend a Saatva and think it is an excellent value and you really can't go wrong.

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Published Apr 30, 2014 by


130 of 137 people found the following review helpful
Customer Service at its BEST!!!

Never have I experienced Customer Service as outstanding as that of Saatva! I first purchased the luxury firm mattress and I found that it was too firm for me so I contacted the company and I was given clear directions as to the proceedure to exchange for the soft mattress. They were very courteous and thorough making sure that all "t's" were crossed and all "i's" were dotted. There was no delay in picking up the firmer mattress and delivering the softer mattress as I requested; however, a further indication of their professionalism was again displayed when just prior to delivery, they called me to go over the measurements I had requested for the box spring and mattress. They inquired as to how tall I was due to the fact that I had ordered the highest mattress & box spring combo - when I told them I was only 5'2" tall, they said that when they saw the combination I chose, they knew it would be an uncomfortable height for me. The fact that they took the time to call and verify whether I was a very tall person prior to delivery, their friendly thoroughness saved us all from having to go through unnecessary delivery and return madness. You couldn't ask for a better product sold by a company with a better staff than Saatva!!!

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Published Mar 19, 2013 by


254 of 270 people found the following review helpful
Was not the bed for us, but good customer service

I did a lot of research on the Saatva beds, but found no negative reviews, so thought I'd give it a try. It's hard to pick a bed without laying on it! We used the bed for a month. Saavta customer service was excellent, I have to say. But the Flagship bed was not the right bed for us. It ended up being much higher than the stated heights of the mattress and boxspring, so I needed a stool to get up on it. It was also too hard for us and quite the bouncy bed. We ended up sending it back and we were refunded promptly. As I said, I loved the customer service, but did not care for the bed.

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Dear Valued Customer,

Nearly every consumer is happy with the Saatva buying experience. If for any reason you are unsatisfied, please call me directly and allow me the opportunity to take care of you!

Ed Brians, EVP

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