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The Saatva Mattress Reviews

Saatva "Customer" Rusty

OUR COMMITMENT TO YOU

With our Saatva mattress, we love delivering happiness! Why are there so many positive reviews for Saatva unlike every other source in our industry? Positive reviews are our reward for delivering honest value and ultra-luxury quality with our American handcrafted Saatva mattress. We will always act swiftly, courteously and efficiently to correct any human error. We will always treat you as a best friend.

- Ed Brians, EVP

Saatva is the best-reviewed mattress

We are so proud to announce that Saatva was the best reviewed mattress brand with an average rating of 9.7/10 on over 30,000 reviews.

Saatva Mattress Reviews
***** Rating: 4.9/5 - 1519 Reviews
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Published Sep 24, 2015

by Calvin Luther Martin, PhD

StarStarStarStarStar

Verified Customer
Luxury Firm

1,314 of 1,367 found the following review helpful

When’s the last time you quarreled with a company for being too generous to you?

"Would you buy a mattress and foundation (box spring) online? Sight unseen? You can't lie on it, squeeze it, smell it for 'off-gassing' problems before buying. And what if the mattress company is relatively new -- not a time-honored mattress manufacturer?" Aren't these the questions we all ask ourselves?

So what do we do? We all begin reading the reviews. Turns out that for this particular company -- Saatva -- there are what appear to be hundreds of reviews. You read them and you get uneasy. "Nearly every review is superlative, almost extravagant in its praise for the company and its product! What's going on here? Are these fake reviews?"

I'm an ornery old man. A retired university professor. I really don't like being flimflammed. I'm just like you, dear reader, in this regard.

I read the reviews. I noticed that the great majority were written before the mattress arrived. They were written only on the basis of Saatva's efficient and extraordinarily polite way of handling sales -- before delivery of the product. This set off alarms in me. However, I did find a number of reviews that were "after the fact" -- after the fact of the mattress having been delivered. They, too, were very positive. This encouraged me.

Being research-oriented, I then Googled "Saatva mattress" to find any websites that might have sprung up, bashing them. (Check out Stearns & Foster, for instance. They are hammered in offsite reviews!) Nope, no "bashing" sites for Saatva. This encouraged me.

I then found a video done by a young man reviewing his Saatva experience, including his new mattress & foundation. I watched the video several times. (Click here: http://www.sleepinglikealog.com/mattress-reviews/saatva-luxury-firm-mattress-review/.) I found him convincing.

I then checked out a local furniture store, and looked at several Stearns & Fosters and Sealys and so forth. I wasn't impressed, either by the mattresses or salespeople. Their mattresses were very costly.

In a leap of faith, I bought a Saatva online. (I was encouraged by their generous return offer, though the thought of returning this large, ungainly object -- repacking it and I presume paying for shipping -- was daunting. I tried not to think about it.)

It arrived yesterday. It arrived in perfect condition. There was absolutely no off-gassing (formaldehyde odor) when I opened the sturdy plastic bag encasing the mattress. I set up the bed -- foundation & mattress -- lay down to test it, and woke up 45 minutes later. Refreshed. Relaxed.

The young man who reviewed the Saatva in the video mentioned, above? He's absolutely right: This mattress is high quality. The tufting. The materials used. The comfort. The evenness of support. The cording around the edges. Excellent!

Back to the hundreds of over-the-top reviews. Unlike 99% of those reviewers, I had the opportunity to experience a screw-up in the process of my mattress being delivered -- that is, the first mattress that was delivered. The mattress that arrived yesterday, in perfect condition, was my second Saatva.

Here's what happened. The company that delivers for Saatva in my area -- let me simply say I wound up rejecting the mattress. The problem wasn't Saatva, it was the delivery company. Of course, I called Saatva to let them know I had rejected the mattress, and I gave them an earful about the delivery company.

This is where things became interesting. "Is this company going to live up to the praise of those hundreds of adoring reviewers," I wondered?

Know what? It did! Saatva busted the chops of the delivery company, guaranteed me a new and different delivery crew (same company), gave me a full refund for the mattress and foundation (even though I kept the foundation from the first delivery: They gave it to me for free!), fast-tracked the manufacture of a brand new mattress, fast-tracked the delivery, called and emailed me repeatedly to let me know what was happening at each step of the way, packaged the mattress in a special cardboard box (to thwart any attempts by the delivery company to screw up, again), asked me to give them a full report on the delivery experience, and then insisted I allow them to give me a discount. Whew!

The only quarrel I had with Saatva is that, after the second, successful delivery, I refused to accept the foundation for free; I insisted on paying for it. And I refused a discount on the mattress. They insisted! I refused! We went back and forth. Finally, I won -- sort of. "Okay, doc," agreed the Saatva manager, "if you're not going to let us discount the mattress and give you the foundation for free, then we're going to waive the delivery fee." I knew I wasn't going to win that one, so I relented, though I grumbled. (Oh, I forgot to mention. When Saatva sent the new mattress, they refused to charge my credit card. Not a dime! "Doc, we're sending the new mattress without charging your card. In fact, we no longer have your card. You call us after it's delivered and after you have decided you like it -- or don't like it -- and if you like it, only then will we charge you for it. Call and give us your credit card. If you don't like it, we will take it back, at no expense to you."

I emailed Saatva shortly after the delivery, told them it went splendidly, that the mattress was flawless, and that I had already slept on it and was in love with it. Only then did they take my credit card information -- and that's when we quarreled over whether I would let them discount the mattress, etc.

Let me put it this way: When's the last time you quarreled with a company over them being too generous with you?

No, they didn't pay me to write this review. No, they didn't ask me to write this review. And if you're still worried about them, contact me at 19clay@gmail.com. (Should I say that I got the weird feeling that, had the delivery company not shaped up, Saavta would have personally driven my mattress to my front door and installed it on my bed frame -- and refused to take a dime? Yeah, I was afraid they were going to do this!)

Calvin Luther Martin, PhD

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Published Jun 22, 2016

by Zach

StarStarStarStarStar

Verified Customer
Luxury Firm

1,453 of 1,542 found the following review helpful

Great mattress, equally great customer service

First off, I love this bed. I had been having trouble sleeping through the night on previous mattresses. I had made many modifications which helped but nothing fully worked. Every night I sleep like a baby on this mattress. I could not recommend it more. As for the customer service, they handled my shipping problems like true professionals. It wasn't the smoothest process receiving my mattress, but based on previous reviews I feel like I was an anomaly. I was able to immediately talk to someone on the phone and after the issue was relayed I was contacted by the director for a personal apology. This is a genuine company that cares about its product and delivers on the guarantees and previous reviews. If you are looking for a mattress, I encourage you to try Saatva. You will not be disappointed.

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Published Feb 10, 2019

by Carolyn Landes

StarStarStarStarStar

Verified Customer
Luxury Firm

0 of 0 found the following review helpful

Very Happy Customer

My husband & I are finally Happy now that we found The Luxury Firm King Bed! We tried a few other Big name brand beds, that collapsed or smelled of chemicals! I really lost hope that I was going to find something without having to spend a ton of money on an all natural bed. Till we found Saatva online. We took a leap of faith & it paid off! We sleep Great! No more back or hip pain. This bed is just right! Did I mention my nickname is Goldilocks!

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Published Feb 9, 2019

by CAROLINE CORONA

StarStarStarStarStar

Verified Customer
Plush Soft

0 of 0 found the following review helpful

Hands down the best, Super Plush Mattress

I was kinda skeptical about ordering anothet mattress on line, because my first experience with another company that I purchased online for a mattress purchase was horrible. I decided to give it another try with Saatva, I’m so glad I did, I saved a substantial amount of money on the quality super plush mattress, everyone else wanted for the same quality mattress was between $2800.00 to $3200,00. The ordering online was very smooth, the delivery setup was awesome, least not to mention the delivery staff was very courteous and professional. I couldn’t of ask for any better service. I’m spreading the word about the company that has awesome product and they care about there customers. I would definitely by again! Thanks! Saatva Five stars

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Published Feb 8, 2019

by Paul

StarStarStarStarStar

Verified Customer
Luxury Firm

0 of 0 found the following review helpful

Could Not be Happier

After trying a queen memory foam from another company (too hot) and a queen inner spring from another, my wife and I decided we needed a king size. After shopping around, we decided on the Saatva Luxury Firm king size. We've had it a week now, and we can honestly say it's the best mattress we have ever had. We love it. We have been having the best night's sleep in years. We highly recommend it.

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Published Feb 8, 2019

by Myrna

StarStarStarStarStar

Verified Customer
Luxury Firm

0 of 0 found the following review helpful

Saatva Mattress/Box Spring Set

I could not believe the comfortable sleep we received from the first night of trial period to the present.
I did order the deeper box spring and mattress set. I decided before my trial period ended to have the box springs exchanged for a lesser depth because of my height and using a step stool to climb into the bed. I had neglected to include the inches between floor and bed frame which made the full height 30".
I requested an exchange for the 4.75" box spring which will make all the difference and we will not lose the quality in our bed set because of it.
The mattress definitely offers comfort whether I sleep on my side, back or both throughout the night. I also have had shoulder surgery on each one and there's no aches or discomfort at all when I awake.
This bed set is truly a godsend. My husband sleeps like a log and feeling refreshed ready to meet another day. He was rejecting the idea of exchanging the box springs because he thought he'd lose the comfort, but Saatva reassured me we would still have the same built in quality and comfort no matter the box spring height.
Saatva people make themselves readily available via their chat website or phone. There's no problem they refuse to deal with and aim for complete and total customer satisfaction.
I definitely recommend Saatva for your next purchase. Their prices are reasonable, you get the quality you desire and a sound sleep for anyone with back issues like we have.
I also checked some other mattress sellers and the total of springs used are fewer than Saatva's as well. That is also important because it provides stability and with a 15 year guarantee/warranty, you're sure to have it last and that's a big savings in the long run when other mattresses may need replaced sooner.

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Published Feb 6, 2019

by Anne Tessitore

StarStarStarStarStar

Verified Customer
Luxury Firm

0 of 0 found the following review helpful

Excellent

Purchased the 14.5" luxury firm mattress with 8.75" box spring approximately 4 months ago. While we were hesitant to buy without the ability to physically lay on it, absolutely no regrets. 100% satisfied. Best mattress we have ever owned. Has relieved ongoing back pain from sciatica. The buying process was efficient and professional from order through to delivery. High recommend! Thank You Saavta

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Published Feb 4, 2019

by Rachelle

StarStarStarStarStar

Verified Customer
Luxury Firm

0 of 0 found the following review helpful

Rachelle Carranza

Excellent customer service, my husband and I purchased two extra large twin mattresses and after sleeping on them for a month or so we decided we would like to have just one large king mattress instead of the two separate ones, Saatva quickly exchanged the two mattresses for the king size (as the prices were the same) and will be picking up the old mattresses upon delivery of the new mattress. No problems at all! Very happy with this company .

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Dear Valued Customer,

Nearly every consumer is happy with the Saatva buying experience. If for any reason you are unsatisfied, please call me directly and allow me the opportunity to take care of you!

Ed Brians, EVP
(877) 792-4019

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