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The Friendliest Return Policy
Transforming the 5 minute mattress test drive into a private day in home experience.
call center Our Honest Approach and Super-Friendly Return Policy It is our daily mantra to eliminate the traditional friction that is so common between vendors and consumers by offering extreme courtesy coupled with clear and transparent policies...label us truly "consumer centric". We offer the friendliest 180 day home trial in the business: if you're not happy, you have the option to return our bed and only be responsible for the $99 transportation cost. Additionally, in the rare instance that you may have ordered incorrectly for your needs be it size, height or comfort, we are glad to honor an exchange within the 180 day home trial for only the $99 transportation cost as a courtesy to you.

Enjoy peace of mind with our 15 year warranty

Our Quality Guarentee We're confident your expectations will be exceeded from the day of delivery and beyond as our product continues to perform for you. By educating our customers on the features and benefits of our ultra premium bed with 'objective measures of comparison', we have had great success without ever having to use high pressure or confusing tactics. This approach results in a minuscule amount of returns.
180-Day, No-Penalty Home Trial We offer the friendliest 180-day home trial in the luxury mattress market. If you find that our bed is not right for you, it can be returned for a full and prompt refund of the purchase price, less the $99 transportation cost (does not apply to the Lineal adjustable base which is non-returnable). Note that we NEVER restock mattresses. In offering this friendly policy, we do ask that you double-check your measurements before you buy to confirm that the mattress and foundation heights you've chosen fit your needs. We offer only one 180-day in-home trial per mattress. Warranty exchanges are not eligible for an additional 180-day home trial.

Easy, On-line Ordering Keep in mind, for over 30 years people have been buying mattresses through infomercials and/or by phone. Today the internet makes this process so much easier and more informative with websites such as Saatva's. You can simply make a decision at your own pace with absolutely no pressure from a salesperson, no insult by the falseness of a phony sale, and no gimmicks that are historically found in retail mattress stores.
Friendliness is a click or call away At Saatva, we are serious about quality and maintaining our pristine reputation. If our mattress or any aspect of Saatva disappoints you, please click or call us immediately for the remedy. We constantly monitor all comments on our site and on the internet. Please know we are vigilant with action on addressing any blatant or perceived misstatements about Saatva. Let's be friendly and just click or call for happiness!