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Our Customer First Philosophy

The 9 Points of the Saatva Philosophy

1. No Saatva team member is on commission as we do not try to sell the consumer! Instead we educate and pleasantly guide. If consumers are not rushed or pressured, we believe they tend to study more and make better decisions. It is for this reason that we enjoy such a high success rate with our product and the overall shopping and customer service experience!

2. We love getting feedback from our customers. We are simply a "click or call" away. When it comes to any issue, we believe in old fashioned customer service and that is 'let's talk!' If we're given the opportunity to talk to you, we will do everything humanly possible to thrill you and leave you happy. This is why we are the best reviewed mattress company on the Internet.

3. We will keep you informed every step of the way. We will send you a confirmation email soon after your order is placed followed by an email notification when your mattress is out of production and on the way to your local delivery team!

4. Being an online only business we want to ensure a low risk transaction for our customers. There are no added fees and absolutely no small print nonsense. We spell everything out on our 'return policy' page as well as our 'warranty' page. We have NEVER had an issue with a warranty we did not stand behind.

5. We do not have the expenses that are inherent to brick and mortar stores. We truly pass the savings on to the consumer.

6. We must do our part to protect our beautiful planet. We take pride in our strong green initiative with the use of eco-friendly foams, recycled steel, a plant based natural thistle (as a fire retardant) and of course, our organic cotton covering. Although not 100% organic, we believe we have found the perfect combination of health, quality, environment and affordability. No toxic chemicals, no off gassing in our factories and no foul smell. We deliver an American made ultra luxury mattress with only the healthy smell of "factory fresh."

7. We keep it simple. By offering 3 comfort levels and staying away from the extremes such as 'ultra' firm or 'ultra' soft, we enjoy a very high success rate. With our proprietary dual coil on coil design system that we believe prevents sagging, you will love the luxury hotel feel of sleeping on a Saatva. Soft, medium or firm with two heights to choose from. Mattress buying made honest, smart and easy.

8. From ordering to delivery and for the years beyond of healthy sleeping on your Saatva, we promise to treat you as a best friend. Thanks for reading our philosophy points as we would love the privilege of delivering happiness and thrilling you.

9. Please remember that we are just a click or call away. Please allow us the privilege of treating you as a best friend.

- Ed Brians, EVP