Saatva Mattress Reviews

Saatva "Customer" Rusty


With our Saatva mattress, we love delivering happiness! Why are there so many positive reviews for Saatva unlike every other source in our industry? Positive reviews are our ultimate reward and we will always act swiftly, courteously and efficiently to correct any human error. Saatva will give a level of courtesy, respect and genuine kindness as if you are a best friend.

- Ed Brians, EVP


We are so proud to announce that Saatva was the best reviewed mattress brand on Google in 2015 with an average rating of 4.9 on over 7,000 reviews.

Saatva Mattress Reviews
***** Rating: 4.8/5 - 367 Reviews

Published Jan 28, 2015 by


701 of 710 people found the following review helpful
No regrets!!

I was originally skeptical about making a mattress purchase online, however, after my experiences with Saatva…I am very happy that I took the chance. I purchased my Saatva mattress in November 2014 and felt it necessary to wait until now before posting a review. I chose to write this simply because I relied on others reviews to help me make my decision to purchase, and I hope it helps you if you are on the fence about making the plunge…so here you go.

I have had my mattress for a little over 60 days and I am in love. The purchase was very simple and easy to complete online with no hidden fees throughout the process. A few days after making my purchase I was sent an email containing details of my purchase and what to expect for delivery.

About 14 days after my purchase I received a phone call from the delivery company to set up a date and a time window for delivery. The delivery company arrived when expected and was very professional. The mattress and foundation were taken to an upstairs master bedroom and installed on my bed frame after they removed the old mattress and foundation. I was worried about off gassing and chemical odors that are common with new mattresses and was quite surprised when this was not the case.

A few days after delivery, I did have a question about the foundation and subsequently sent Saatva an email. Within 5 minutes of sending my email I received a phone call from Saatva with an answer to my question. I have NEVER had a company respond so fast to an email and to do so with a phone call….simply amazing. The Saatva representative was very responsive and nice, and she quickly answered my questions offering her direct number if anything comes up and I should have more questions. I give Saatva’s customer service an A+. This is reassuring to me that they stand behind their product and are willing to go above and beyond to make their customers feel like they made the right decision.

So now about the mattress itself. I purchased a king sized luxury firm and I gotta say that I have never had a better night’s sleep than I have had with my Saatva mattress. I wake up feeling refreshed with absolutely no back pain. Another thing I have noticed is that I dream more often which I believe means a more relaxing and deeper sleep.

I feel comfortable recommending this mattress to anyone who is looking at replacing theirs. Based on the quality of this mattress I am sure that it will last as long as Saatva claims, and even if there are problems, I am sure that Saatva’s awesome customer service will take great care of me. If you are reading this wondering if you should take the chance on Saatva….do it….I did and have absolutely no regrets.

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Published Feb 12, 2015 by


275 of 280 people found the following review helpful
Best Mattress Ever

I have been looking for the last couple of years for a mattress. I was very nervous about making a decision because you really can't tell if you are going to like something by laying on it for 3 minutes in a store. And, very nervous about buying a mattress online, sight unseen.
While on Facebook, I saw the advertisement for Saatva. I started looking into it and reading the reviews.
I liked the fact that it had coil on coil construction and not just memory foam. I took a leap of faith and went ahead and ordered the Luxury Firm, King Size with the 8" box frames.
This was the best decision ever. I received it sooner than expected and we love it. No more aches and pains when we get up in the morning.
According to a tracking device I recently received, I was getting an average of 3 - 4 hours of sleep every night. Now with the new Saatva, I am getting 6 - 7 hours of sleep per night.
I would recommend anyone who has any doubt to just try it out. I promise you'll love it.

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Published Nov 10, 2014 by


780 of 816 people found the following review helpful
Everything They Said it Would Be

I waited until now to write a review, now that I've had my mattress for a week.

First of all, placing the order was a breeze. I decided to call and place my order rather than place it on line. All my questions were answered and confirmation came right away, as well as a phone call, thanking me for the order.

The delivery date came and we eagerly awaited delivery. Our delivery window was between 4:30pm and 6:30 pm. When 6:30 came and went, with no call from the carrier, I contacted them. Unfortunately they were closed. Not knowing what to do, I contacted Saatva. They went into action, managed to get someone from the carrier, and learned that it had been damaged in transit. Cory, with Saatva, kept in contact with my and called at least 4 times, giving me updates. Thanks, Cory, for giving up your Saturday evening to help a customer!

Saatva apologized profusely and, being customer focused, compensated me for the delay. They got right on it and we received our mattress a week ago, Saturday.

Now the best part! The mattress is unbelievably comfortable!! I too, was a little leery ordering sight unseen but don't worry. The product is terrific! I love it!

The folks at Saatva get it. They know that the customer puts the money into the equation and their focus on making the customer happy is their primary concern, both in service and quality.

Buy a Saatva. You'll sleep better at night! :)

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Published Nov 6, 2014 by


741 of 773 people found the following review helpful
Thank you Saatva!

I received your mattess almost 2 weeks ago. I had been "nervous" about ordering a mattress from an online store, but I did alot of research before finally choosing a Satvaa mattress. I was replacing a mattress from a well-known company. It was a torture chamber from day 1 as I felt like I was sleeping on the side of a mountain about to fall in to an abyss. Within 2 years a piece of the frame (plastic) broke and I had to take the whole thing apart to fix the frame. I was still sleeping on the side of a mountain....then the sides started to bulge out and the mattress would slide all over the base and the base would slide all over the floor. There was no helpful customer support, the mattress and base were made of shoddy materials, the whole thing started to fall apart within 5 years and was wildly overpriced. One of the air chambers finally popped and I was glad it did so I could get a traditional mattress and box spring, The day my Saatva mattress was to be delivered I took apart the old mattress and frame to toss it, and when I unzipped the cover and lifted up the foam beneath it I found black mold under the foam and top of the air chambers. I would have been delighted to sleep in a doggie bed at that point. Then the saatva arrived right on time and was delivered by polite and nice delivery men. When they left, I couldn't wait to put on sheets and try it out! I could not believe how comfortable the bed was! For the first time in years I could sleep on my stomach and sides without pain, numbness and tingling! I forgot to mention that I am loaded with atthritis and within the last 9 years have had to have 2 back surgeries, 2 knee replacements and a right hip replacement. Bottom line...I sleep like a baby on this mattress and I am so happy I decided to take a "leap of faith" and trust the company and their incredible customer service and return policy. Thanks Saatva!

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Published Nov 5, 2014 by


417 of 433 people found the following review helpful
Dreams do come true

I had been on a week vacation visiting family. I slept on good mattresses every where I went. When I got back and spent the first night on my own mattress I woke up feeling terrible!! All the aches and pains were back. That is when I realized that I never once woke up with pain while I was gone. I told my husband that we needed to get a new mattress asap. I decided to do a search for a good mattress but something we could get without breaking the bank. I came across your web site and spent a long time reading everything about the company, I read the FAQ's, and watched videos and of course read all the reviews. I immediately ordered the Luxury firm queen size 11 inch one along with the new box spring. It arrived within the 18 days as promised and we slept in it last night for the first time. I was so thrilled when I woke up practically pain free. There was no tossing and turning all night like I had experienced with our old mattress. My husband never woke up once...that was a miracle in itself. Thank you Saavta for making a wonderful "sleep" mattress that is everything you promised. Can't wait to go back tonight and enjoy another good night sleep.

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Published Oct 31, 2014 by


372 of 387 people found the following review helpful

I am a procrastinator important and unimportant things that's me, all my life, late for my wedding, late arriving to the hospital to give birth to my daughters, late for job interviews, late, late! Well, after two years of studying the Saatva reviews and other well known TV ad mattress reviews including researching other mattress companies, educating myself on how coils and mattresses are made I decided to reward myself and decided that Saatva would be the chosen one. I am 60 years young, employed full time with a stressful government job and on top of that have suffered with scoliosis (curve-age of the spine) since it was detected when I was 27 years old. Don't expect your order in the next three days, that is not how it works however that is the only con. The delivery guys were excellent, they called first, took their time, both pieces were completely thick plastic wrapped and took their time making sure to all plastic and paper was removed from the floor when they left. I had some trepidation the first night as I prepared getting ready for bed-time. I somehow was trying to convince myself that I should not panic and to not worry if this mattress change was going to do more harm than good. You see I went from a 9 year old extra firm mattress to now a plush Saatva. I was preparing myself that if this plush mattress didn't work out well then just exchange it, simple as that. Keep calm I was telling myself as I dozed off. I finally reached the point of what I call serious sleep, and so serious that I woke up the next morning thinking I had only slept a short time and here comes the tossing and turning. I looked at my alarm clock and that is when I realized I had awaken only 15 minutes before my regular daily alarm of 6:30 AM. I started thinking OH MY GOODNESS, HOW DID I SLEEP 7 HOURS straight? I cannot recall the last time in the past ten years that I have ever slept that sound and waking up not feeling like I had slept on a table top! How did that happen? I could not also believe it that I was able to sit on the side of my bed reaching for my slippers with no back pain, no neck pain, I was able to walk downstairs without taking one step ahead of time as I would usually do because the pain would be a locking type of pain in my back and in my hips. If I didn't think my cat would run and hide if he saw me skipping to the kitchen I started to skip to the kitchen to start my coffee going. I can't wait for the winter months and rainy days on the week ends so I will have a good reason now to "stay in bed, get some rest" and catch up with my Kindle best sellers. I hope someone else can benefit from my review who suffers with back aches, knee arthritis aches, neck pain and primarily lack of a good night's rest. I don't know how Saatva does it but all I can say is thank you Saatva and kudos goes to Paul the customer service department rep who contacted me by cell and email to let me know immediately the status of my order. I have been so busy telling my co-workers, friends, daughters and anyone else that immediately says to me that I look rested or that I have a glowing facial skin or even better yet tells me that I appear happy well that is when I open up about Saatva. As one friend told me that it sounds and it looks as if Saatva is better than Botox! I could only smile and say I think you are right, but Saatva will last longer! I am so glad I spent my hard earned money on Saatva. Thanks Saatva!

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Published Nov 3, 2014 by


371 of 396 people found the following review helpful
Pain free at last!!! How do they do it?

In 2002 I had surgery on my neck ( fusion of the C5 & C6 ) but my neck pain never went away for 10 years. In 2012 I had a car accident and my neck pain got even worse, if there is such a think.
I had to have a second surgery in 2013 and the doctor realized that my first surgery didn't take and now he has to fuse 3 vertebrae ( C5, C6 and C7 )
It was a 6 hours surgery and I had to take a whole year off to heal.
It was very painful for me to stop my work ( I work with kids with special need )
I am very passionate about my work and my chronic pain started to get in the way of it.
I am a feldenkrais and masgutova method practitioner and every morning I had to work on my neck for at least 20 min in bed before getting up.
Last week I moved to New York and I decided to purchase a new mattress so I went on line to read review about brands and saatva appealed more to me.
Ok here is the review:
I woke up pain free after the first night!!!
It's a miracle, I don't know how they do it but I am really grateful to have found saatva, it's worth every Pennie
I rarely write reviews but this time I felt the responsibility to do so and perhaps avoid unnecessary pain to someone.

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Published Nov 1, 2014 by


182 of 202 people found the following review helpful
Beyond Awesome Customer Service!!!!!

Been 15 years since we bought a new mattress. I researched for 3 months before selecting Saatva. Had an issue that was resolved immediately (seriously) and more than fairly. Take note all other companies in any industry - this should be your new customer service model. Janet B

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Dear Valued Customer,

Nearly every consumer is happy with the Saatva buying experience. If for any reason you are unsatisfied, please call me directly and allow me the opportunity to take care of you!

Ed Brians, EVP

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